Information Shipping & Returns

• Area Shipments

This shop only for the shipments made in Spain, to areas within the peninsula and the Balearics. For shipments to the Canary Islands, Ceuta and Melilla or other EU countries, please contact us prior to study its possibility and its added cost.
Under no circumstances ship to PO boxes.

• Cost of transport

To facilitate your purchase and avoid last minute surprises, the cost of transport is set to a fixed amount, depending on her shipping area, but no matter what you buy (price including VAT):

- 6 € for shipping within Galicia. (free from 100 €)
- 10 € for any area of the peninsula. (free from 200 €)
- 12 € for shipping to the islands.
(As a special case, you can pick up your order at our store at no cost Pontevedra.

• Delivery time

The usual delivery time is 24-48 hours (48-72 to the Balearic Islands), depending on location and time of order. You have at your disposal the customer service at any time to discuss your queries about tracking your order, within office hours (10 to 20h) Monday through Friday. Holidays, Saturdays and Sundays are not counted as working for shipping.
Also, if a registered user, you have additional information on the status of your order in its client area.
We make every effort to respect the deadlines listed in the store on line. However, we can not be responsible for the consequences due to delayed delivery or loss of package by outsiders, for yourself or for reasons or causes unforeseen or insurmountable force majeure.
Should you not receive a package in that period, it will carry out an investigation with the carrier that could last several days. During this period, you can not make any forwarding or refund the order.
In the event of return shipment by mistake in the address or not being put in his term, the store will not make a referral unless you get paid in advance the expenses.

• Shipping Methods

The dispatch is always done by express parcel, with a deadline for overnight (no possibility to specify the delivery time). Currently, the company that manages our shipments is Envipaq.
To ensure proper receipt of your order, all shipments are properly packaged.

• Product Availability

In principle, all products in our shop are in stock and therefore available for immediate shipment, unless indicated as "not available" in the product file (in which case you can not add to the shopping cart) . Products not available stock or low is usually replenished within a few days (please ask about it). Although note that, being handmade, some products may have limited production, or being imported goods can be delays in the delivery point.
In the case that stock-outs of a product at the time of placing your order, and had not been able to update this information at the store, or had any problems with inventory management, we will contact you immediately to inform the possible delay, propose a similar product or refund the full amount. In any case partial shipments are made through lack of stock, unless the customer takes the extra shipping costs involved therein.


Returns
We advise you to get your package to verify that everything is in accordance with his order and in perfect condition. If you do not agree with your state or items delivered, hand sign and indicate on the delivery note the anomalies found upon receipt.
Please keep in mind that for us to process any exchange or refund is essential that prior contact us (preferably by phone) within 24 hours of receiving the order, indicating what the problem or the reason for return.

• What happens if a product has arrived damaged?

In case of damage during transport, contact with the carrier and send you free of charge and without delay (always counting that there is stock) the product deteriorated. According to the case will collect the shipment and complete re-send the order, or just the product deteriorated.

• What if the contents of the package is incorrect?

If one or more goods received do not correspond with your order, we will send the right products (no charge) or refund the amount on your credit card or account, as you indicate.

• What if I return something?

From the time of receipt of the order has 7 days to return the products provided that they are perishable and are not in their original packaging, unopened or altered in any way.
To make the return please contact us, we will send to the carrier to collect the products. Note that in this case, the costs of shipping carrier as both will return to your account.
Once checked the status of the return, you shall pay the amount resulting in a maximum of 7 days in the same way you paid (by check if reimbursements).

Do not forget the contact forms for all the monitoring or refund orders:
- By email info@mimatedelicatessen.com
- On mobile 986840906 / 670532225 of 10.30 to 20 h. Monday through Friday



General Sales Conditions

1. Introduction
The general conditions of use and sale described below (the General Conditions) govern the contractual relationship between any buyer on the website www.mimatedelicatessen.com
These General Conditions are the only ones applicable and replace all other general condition, except in case of cancellation prior express written consent. It may be amended from time to time some article of the same, so it is advisable that they be read in every purchase. These changes will govern from publishing on the Internet and may not apply to contracts concluded earlier. Every purchase at the store is governed by the general conditions applicable to the date of the order. To order, must wholeheartedly embrace our general conditions of sale after having read them.
If a condition to come to fail, she would be considered regulated by custom in force in the field of distance selling under the rules of professional code of the Distance Selling Association.

2. Information Products
We attach great importance to information about the characteristics of products by descriptions from manufacturers or their collaborators, and photographs that illustrate them. All so that you are advised as accurately as possible about the product you are about to buy.
Yet neither literature nor descriptions of the photographs are considered contractual, but are merely informative. Only important weight and contents declared (quoted from manufacturers data). Particularly the photographs could refer to similar products or to include a group of them, although units are sold.

3. Prices and Quantities
The sale prices listed in the store are always for sale at retail, are in Euros. VAT is included in these rates, as well as shipping costs. Shipping charges are paid by the customer and added to the total amount of products selected after you place an order (for details see Shipping and returns).
We reserve the right to change our prices at any time. However, we are committed to applying the current rates listed in the store at the time of placing your order. In case of orders placed with payment by transfer, will keep the price as reflected in the time of order up to 3 calendar days thereafter.
Since this is a shop retail for purchases of more than 6 units of the same product should be confirmed prior to their availability. In addition to that for large consumers can be agreed upon different prices or quantity discounts.

4. Payment Methods
For your convenience, this store will make use of 5 different payment option:
- By prior transfer, or income to our account in La Caixa 2100-2188-81-0200101992 No, giving your name (with whom he has made the order) and Order No. Although this is not considered firm until we have received proof of bank transfer or admission.
- Visa card or MasterCard credit or debit card. Our system uses a completely secure payment gateway provided by La Caixa and serve. This system is described in the following article.


5. Secure Shopping Card
For complete security, the screens where the customer will enter the data from your credit card will come directly from the bank, accredited to receive that data. This gateway is fully secure information and is subject to all rules of protection. The encryption system SSL (Secure Socket Layer) used safeguards your data transmission through the network. The information you transfer your card will not be known at any time by the store, which will only receive the signal passed or rejected payment at the end of their interaction with the system.
Likewise, we announce that with this system, for total confidence, only accept card payments secured, both Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). Ask your bank if your card offers this guarantee. With this system you can be sure that an outsider can not use your card to make fraudulent purchases.

6. Invoicing
All orders placed on this shop will be sent with your invoice. In case of gift items will generate a PDF invoice to be sent by email to the buyer.
Note that the data given at the time of purchase shall be as stated in the invoice and can not be made after issue any change in them. In particular it is important for companies to make the NIF and the correct name of it in their boxes.

7. Customer Registration
The personal data the Customer must give us are essential to the delivery of orders and the drafting of bills. In particular it is understood that access is only allowed to purchase older adults, and they confirm the Client to enter the date of birth along with your data.
The absence or lack of accuracy of these data will lead to an automatic cancellation of orders.
For information relating to the protection of your personal information, please read our Privacy Policy.

8. Copyright and Brand
. The brands of the products sold through the store belongs to their rightful owners.

9. Violating internationally Applicable
In everything set up by these General Conditions, shall be as provided in Law 26/84 on Consumer Protection and Customer, and provisions. Expressly waive any privilege that might apply, the parties submit to the Courts of Pontevedra (Spain).


Gift Shipping
To make a special purchase gifts, you can:
- On one hand you can always specify (at no cost) a delivery address different from your personal address. So the package will arrive directly to your recipient. (if registered user can have multiple delivery addresses saves).
Also, when viewing the "Shopping Cart" by clicking on "Add Special Gift" can choose two interesting extras:
- Gift Wrapped: The package will be in a cardboard box wrapped in gift paper and tape, inside another box outside.
- Card Dedicated include a smart card is dedicated, with the text and indicated in an envelope with the recipients name.
In all cases the invoice will be sent separately to their attention.
Any other information that interests you, please let us get in the "Comments of the order and delivery.
Do not forget that apart from this section of Lost Gift has several selections of products, prices varied and different topics, among which can quickly and easily choose one that suits your budget and tastes of the recipient.

Note: For Corporate Gifts go to our special page for Business.

Gourmet Products For Business & Professional Texts
Business & Professional
• Are you a professional catering or food?
Please indicate when registering, not forgetting the name and CIF of the company correctly in the log data.
Once registered, and before making any orders, contact us by phone or email to find out their procurement plans and will communicate the benefits that will, depending on the frequency and quantity of their orders.
Note that we are not dealers, but a shop retail, but may represent more of an advantage to buying small quantities of products varied (although we can supply you promptly complete boxes provided on request).

• Does your company want to make a gift to your clients or friends?
Call or write, and tell us the budget available and the number of gifts to make. We will suggest several custom packs, priced very tight, so choose the one best for you.
We can prepare special batch of our products
If you prefer to compose your own lot that interests you, between all the products in our store, and send us an email with the list made it so you do the budget.
We can also include in the same products we do not normally shop, but they are interesting in a lot, like wine or champagne, spirits import, caviar, whole hams or sausages, candies, etc.., All according to your taste and directions .
The shipment may be performed at a central address for you to submit, or customized to each addressee, at your convenience.

Our Guarantees
In Mimatedelicatessen are committed to our customer service. Starting with an aspect often neglected and is full transparency, both on our company and about the products they sell.
Our objective is to make your purchase easy with proven quality products and well presented. Having a wide range of products to choose from, and find the best possible price. And, of course, your order will arrive quickly and in good condition.
We also want to assure our customers our attention. Both pre-purchase and after sales, trying to be as quick as possible and meet both existing legislation and with the ethical rules of conduct of online commerce.
If you see that at some point fail our guarantees, we want to tell us to fix it. Otherwise, we hope to re-buy at our shop and recommend to friends.

• The data clearly
Complying with all existing legislation on issues of identification and security, at our shop has all the evidence for the company, contact information and registration, and privacy policies, to have absolute trust in us and how we act.
Also tries to make things clear, so you can buy with full knowledge of what you buy, since you can not have the product in their hands as in a physical store.
Our commitment is to provide all the information needed: both the manufacturer and the weight (declared) as ingredients in all products that have such data. And adding additional information we can and think that may be of interest. Not to mention the photo of the product, most of them taken directly by us from the actual product.

• Quality Assurance
Our greatest commitment is to quality, and try to validate one way or another the quality of all products we sell. Those who have not tested before the offer because they have a history of major culinary references are either a trademark with other references that have them.

• A Wide Range
Finding and making available quality products is difficult. After some time the store opened, we already have a large variety of products, in categories and subcategories so that you can locate quickly. And further increase the range slowly, so you have variety to choose from and can quickly fill a basket with products of your choice.
Any suggestions you want us to enlarge the matter would be welcome, and we already have a selection of refrigerated products (from high storage and transportation problems) as anchovies, smoked salmon, cheeses ...

• Delivery Time
So you can enjoy your purchase as soon as possible, we guarantee a carrier with a regular time of day delivery for orders made before 12 oclock, normal is reaching you over the next day. Although technical problems (rare) could be delayed another day (please note that Saturdays, Sundays and holidays do not count).
But besides all perfectly packaged products that will not suffer during transport.

• Mindfulness
We guarantee that you can always count on us for quick resolution of their issues before the purchase, management and delivery problems, or complaints later, with a maximum response from us within 10 days.
Additionally, we reiterate our commitment to the ethical codes of conduct of online commerce ConfianzaOnline published by the organization, although we are not partners.
Finally, in the unlikely event that you have to complain about any question regarding a purchase, we are committed to provide all information necessary to carry forward its claim, and to abide by the resolution of the Consumer Arbitration Board or similar body.